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- To perform high quality repair service at a fair and just price.
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- To use only proven merchandise of high quality distributed by reputable firms.
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- To employ the best skilled technicians obtainable.
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- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts.
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- Replaced parts may be inspected upon request.
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- To have a sense of personal obligation to each customer.
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- To promote good will between the motorist and members of the association.
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- To recommend corrective and maintenance services, explaining to the
customer which of these are required to correct existing problems and which
are for preventive maintenance.
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- To offer the customer a price estimate for work to be performed.
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- To furnish or post copies of any warranties covering parts or services.
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- To obtain prior authorization for all work done, in writing, or by other means
satisfactory to the customer.
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- To notify the customer if appointments or completion promises cannot be
kept.
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- To maintain customer service records for one year or more.
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- To exercise reasonable care for the customer's property while in our
possession.
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- To maintain a system for fair settlement of customer's complaints.
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- To cooperate with established consumer complaint mediation activities.
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- To uphold the high standards of our profession and always seek to correct
any and all abuses within the automotive industry.
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- To uphold the integrity of all members of the Automotive Service Association.
